We hope you are pleased and happy with your Pippeta Pump.

Breast pumps and accessories are personal use items and are not returnable or refundable once opened or used. Returns for unopened/unused products may be made within 14 days of the purchase date with prior authorisation (required). Once the box seal has been broken the product can not be returned. Returned merchandise must be returned in merchantable condition or will not be accepted/refunded.

Please note that returns are not allowed for the purpose of getting a future promotional deal, and ONLY regular priced items may be returned and refunded. Unfortunately, all sale items (including any order with discount code applied order) cannot be refunded.

All items must be in original condition with all the additional components and must be shipped in the original packaging. We do not provide prepaid return labels. Customers are responsible for any return postage.

Once your return item(s) is received and reviewed, we will send you an email to confirm your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days.

Please allow up to two weeks for refunds to be processed. However should you have any questions please contact us on hello@pippeta.co.uk

*Please note that if you have purchased from local retail shops or other online shops, you will need to first contact the retail vendor from which you purchased for all exchange and return inquiries. Unfortunately, we are not able to start that process until you have reached out directly to them.*