SHIPPING AND DELIVERY
FREE UK SHIPPING ON ORDERS OVER £50
** Please note items are shipped Monday - Friday ** Excludes Bank Holidays *
Who will ship my items?
We use Royal Mail, DPD and Evri mainly but may use other carriers from time to time, as required. Options to select a shipping method is available at the checkout.
How long will I wait to receive my items?
We work hard to despatch most orders within 24 - 48 hours. Most orders placed before 2pm will be dispatched that same working day.
UK - Delivery will normally take 1-3 working days from dispatch, depending on the service selected at the checkout.
Royal Mail 24 - 1 - 2 business days from despatch, please note this is not a guaranteed service.
Royal Mail 48 - 2 - 3 business days from despatch, please note this is not a guaranteed service.
DPD Next Day Delivery - Next business day delivery if you order before 2pm.
(Excludes Northern Ireland, Scottish Highlands and some Scottish postcodes – please visit DPD for further information on delivery to these areas) * Please note this is not a guaranteed service and does not include weekend deliveries, we include an option if you order on a Friday before 2pm for a Saturday DPD delivery *
Europe - Delivery will normally take 2-6 working days from dispatch, although we do offer an express air service that can be selected at the checkout.
Rest of World - Delivery will normally take 1-3 working days from dispatch
You will be notified who your parcel has been sent with via email or the details you provided at the checkout such as SMS message.
Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation or unforeseen issues,
We are a small independent business, so please note that delivery times should be used as an estimated guide and begin from the date of dispatch.
Customs delays - Unfortunately we cannot be held responsible for any delays caused by customs clearance for international orders.
Overseas Customers, Taxes and Duties
Please note that customers outside of the UK will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company.
EU Customers, Taxes and Duties
Please note that customers shopping from the EU, following the UK's exit from the European Union, will now be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company.
What to do when a parcel has not arrived?
Please contact us by email: hello@pippeta.co.uk if you have not received the package within 7 working days from the date when you received a dispatch notice.
Other Import Information
We are unable to redirect orders once items have been dispatched.
Should the parcel be returned to us due to incomplete address, it will be down to the customer to pay for re-postage.
If sadly for any reason we are unable to fulfil your order because products are out of stock, we will notify you as soon as possible by email and/or phone call.